Return / Refund Policy
We are a family run business and your satisfaction is our priority. If you don't absolutely love your product then we want to make it right.
We understand shopping can be difficult, we are in business to make it easier and enjoyable.
Thank you for shopping with us.
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for [a full refund/store credit/an exchange or an exchange/for store credit or an exchange/for store credit, or an exchange] only]. If you purchased a product with a STACKHOUS Gift Card, there will be NO Refunds, Only store credit. Please see below for more information on our return policy.
All returns must be postmarked within 25 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, [please email customer service at email@example.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number,] place the item securely in its original packaging [and include your proof of purchase/and the return form provided], and mail package to the address given in the email we last sent you.
[Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.] [You may also use the prepaid shipping label enclosed with your package.] [Return shipping charges will be reimbursed by us.] [If you use the prepaid shipping label, $5.00 will be deducted from your return to cover shipping charges.]
After receiving your return and inspecting the condition of your item, we will process your [return/exchange/return or exchange]. Please allow at least 2-3 [number of days to process returns] days from the receipt of your item to process your [return/exchange/return or exchange]. [Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.] [We will notify you by email when your return has been processed.]
[The following items cannot be returned [or exchanged]:]
STACKHOUS Signature Bamboo Socks
STACKHOUS Gift Cards
For defective or damaged products, please contact us at the customer service email below to arrange a refund or exchange.
- [Sale items are FINAL SALE and cannot be returned/exchanged or given store credit.]
If you have any questions concerning our return policy, please contact us at: